Customer Service Coordinator

Title: Customer Service Coordinator

Salary: £29,498 per annum

Working hours: Monday - Thursday 8:30am - 5:00pm and Friday 8:30am - 2:00pm 

Location: Leicester, Leicestershire

 

VH Talent is thrilled to be partnering with a leading global engineering organisation to appoint a Customer Service Coordinator. This is a fantastic opportunity to join a forward-thinking, innovative business where you’ll play a pivotal role in delivering an exceptional service to a portfolio of prestigious engineering clients.

 

As a Customer Service Coordinator, you’ll be the first point of contact for both internal and external customers, ensuring an outstanding, efficient, and professional service at every interaction. You’ll take ownership of customer accounts, managing orders from start to finish, resolving queries, and ensuring everything runs smoothly to the highest quality standards.

 

The Customer Service Coordinator Role:

• Act as the primary contact for customer enquiries, providing prompt and effective solutions.
• Accurately process customer orders and manage all related documentation.
• Oversee all customer account activities, including forecasting and compliance with quality standards.
• Complete all relevant sales administration to ensure orders are processed accurately and efficiently.
• Maintain accurate data records in Microsoft Excel and update the ERP system as required.
• Collaborate with internal production teams to support smooth order flow and delivery.
• Conduct regular virtual meetings (via Teams) with key accounts to discuss progress, updates, and any escalations.
• Work towards individual and departmental objectives and KPIs to help achieve overall business goals.

 

You’ll Need:

• Experience within an engineering or manufacturing environment is highly advantageous.
• Strong customer service background, with a proven ability to build effective relationships and work collaboratively across teams.
• Excellent administration and organisational skills, with sharp attention to detail.
• Able to manage multiple tasks, prioritise effectively, and meet service level agreements.
• Confident in using initiative to make decisions and drive tasks to completion.
• Previous experience working with ERP systems.
• Skilled problem solver, proactive and solution oriented.
• Proficient in Microsoft Office, especially Excel, Word, Outlook & Teams
• Experience within a Continuous Improvement environment is desirable

 

What’s in it for you:

• 33 days annual leave (including Bank Holidays)
• Early finish Fridays
• Permanent role with excellent stability
• Salary increase after 12 months’ service
• Company pension scheme
• Genuine opportunities for career growth and development
• Employee Assistance Programs

 

VH Talent, your Permanent and FTC Recruitment Partner!